Pamela for Skype Forum

[General discussion] Purchasing Pamela Pro

info@pamela-systems.com (FossilRock) — Tue, 22 Jul 2008 23:34:57 GMT

Author: FossilRock
Post subject: Purchasing Pamela Pro
Posted: 23 Jul 2008, 01:34

I went to the purchase page on the website and when I try to purchase Pamela Pro, it sends me to a website to pay for it but it shows Pamela Business (higher cost) which I do not want.

Can someone get this corrected or am I doing something wrong when I click the button?

[Technical Support] Re: Can't run the video test because there is NO Video Tab!

info@pamela-systems.com (DickS) — Sun, 20 Jul 2008 12:29:30 GMT

Author: DickS
Post subject: Re: Can't run the video test because there is NO Video Tab!
Posted: 20 Jul 2008, 14:29

Hi,

Did you activate video in the Pamela options (Tools, Options, Advanced)?

[General discussion] Re: Voucher: Which version with SkypePro?

info@pamela-systems.com (Starbuck) — Sun, 20 Jul 2008 11:41:01 GMT

Author: Starbuck
Post subject: Re: Voucher: Which version with SkypePro?
Posted: 20 Jul 2008, 13:41

I've been told the voucher is for some percentage off of Pamela Pro. It doesn't matter to me much, but for the record it would be nice to know from one of the Pamela people here exactly what that discount is.

[Technical Support] Re: Cannot connect Pamela Pro to Skype

info@pamela-systems.com (Sullivan) — Sun, 20 Jul 2008 05:03:09 GMT

Author: Sullivan
Post subject: Re: Cannot connect Pamela Pro to Skype
Posted: 20 Jul 2008, 07:03

When is someone going to help me?

[General discussion] birthdays

info@pamela-systems.com (Guest) — Sat, 19 Jul 2008 19:13:41 GMT

Author: Guest
Post subject: birthdays
Posted: 19 Jul 2008, 21:13

I've the trial version of Pamela Pro. How can I enter dates myself when Skype does not provide this information?

[General discussion] Changing location of where recorded files are saved

info@pamela-systems.com (SrpDiva69) — Sat, 19 Jul 2008 16:04:28 GMT

Author: SrpDiva69
Post subject: Changing location of where recorded files are saved
Posted: 19 Jul 2008, 18:04

I'd like to change the location of where the recorded files are saved. How do I do this?

[Technical Support] video conferencing problem

info@pamela-systems.com (tinao) — Sat, 19 Jul 2008 15:36:39 GMT

Author: tinao
Post subject: video conferencing problem
Posted: 19 Jul 2008, 17:36

I have posted other questions related to video recording in the past. I actually was able to get it to work in many situations, and was feeling very confident. However, I tried recording an hour segment on a new computer with someone in a different city and ended up with a complete mess. One problem might have been that I expanded the size of the Skype window so that it would be more visible to a group (we attempted to use a Webcam set up for a multiperson video conference). The resulting file is sometimes green, sometimes shows part of the speaker twice, and part of the speaker 4 times. I also have no audio. I had done a short test right before with the new computer and one in my lab and had the Skype window at the standard size. This worked fine.

Has anyone else tried to use Skype/Pamela for a multi-person video conference and enlarged the window? I have no way of knowing if that caused the problem or if it was something else without doing further testing (maybe something having to do with the speaker's computer). In the meantime, I will have a very dissapointed client who was hoping to show this recording in future classes...

What is your progress with looking at the variability appearing in the video conferencing recording feature? As I has written before, I bought this product specifically for this purpose. The tests I ran in the trial period worked fine...so I am dissapointed that we've bought Pamela Professional licenses and may not be able to use them.

If any of you have suggestions about other programs I can try, please reply as well. I saw that someone had sent an email on this topic, but I don't believe that he listed other programs.

Thank you,
Tina

[Technical Support] Recording Skype's In/Out Audio

info@pamela-systems.com (jennie) — Sat, 19 Jul 2008 14:50:21 GMT

Author: jennie
Post subject: Recording Skype's In/Out Audio
Posted: 19 Jul 2008, 16:50

I podcast with three others in another country and I am the one who records our sessions. For whatever reason, my connection is slightly delayed (whether recording or not) and it sounds as though I'm in a tunnel while everyone else sounds perfectly normal. I can record myself (not in a conversation) and I'm crystal clear so it's not my microphone or my environment but the connection itself.

My problem is is that when I record our conversations, Pamela records through skype's in/out audio and so my voice is then delayed and a bad quality. We are willing to purchase this product if there is any possible way to record the others through skype and my voice through the microphone. Is there any way to change the settings to do this? I know it's not wholly impossible as we've used another recorder that was able to achieve this. We just really like Pamela's features more.

Thank you!

[Technical Support] Custom recording playback

info@pamela-systems.com (rdp94610) — Sat, 19 Jul 2008 12:52:51 GMT

Author: rdp94610
Post subject: Custom recording playback
Posted: 19 Jul 2008, 14:52

I am a first time user and I recorded my call as a custom recording. How can I play the recording? The bottom left hand side of my screen says "pending authorization".

[Technical Support] Initial screenshot and sound for video recording

info@pamela-systems.com (pjessen) — Sat, 19 Jul 2008 11:20:09 GMT

Author: pjessen
Post subject: Initial screenshot and sound for video recording
Posted: 19 Jul 2008, 13:20

I recorded a call and then stopped recording. The first recording turned out. In the same conversation I recorded another 6 minute clip and another 8 minute clip all under 7 megabytes. The second two recordings only play the first screen and the sound but the video does not continue. Are there any fixes for this or are the clips worthless?

[Technical Support] Playback of video recordings play in fast motion...

info@pamela-systems.com (bhbarr1) — Sat, 19 Jul 2008 10:23:56 GMT

Author: bhbarr1
Post subject: Playback of video recordings play in fast motion...
Posted: 19 Jul 2008, 12:23

I just bought Pamela Pro for my Toshiba Vista laptop and whenever I playback video recordings of another persons webcam, it plays in fast motion and it doesn't have any sound. Whats the deal?

[Technical Support] Only default greeting, not recorded greeting, will play

info@pamela-systems.com (pkalb) — Sat, 19 Jul 2008 07:07:25 GMT

Author: pkalb
Post subject: Only default greeting, not recorded greeting, will play
Posted: 19 Jul 2008, 09:07

I have the Professional version. I have recorded a greeting for one of my SkypeIn numbers. I have disabled Skype's voicemail. When I call this number, I get the default greeting. I have looked for answers in faqs and the forums. I have rebooted my PC several times. How can I get my recorded greeting and not the default greeting to be heard by my callers? Thanks!

[Technical Support] Slight delay before start of recording

info@pamela-systems.com (JS) — Sat, 19 Jul 2008 06:18:54 GMT

Author: JS
Post subject: Slight delay before start of recording
Posted: 19 Jul 2008, 08:18

I have noticed that Pamela Call Recorder has a slight delay (maybe less than a second) before it starts recording a call. I am trying to record my late father's voicemail greeting (it's one of the only recordings we have of his voice) but Pamela cuts off the beginning. Is there any way to make it start recording sooner?

[Technical Support] PAID FOR PAMELA PRO - only getting 15 minutes

info@pamela-systems.com (EXPERTLISTBUILDING) — Sat, 19 Jul 2008 05:50:02 GMT

Author: EXPERTLISTBUILDING
Post subject: PAID FOR PAMELA PRO - only getting 15 minutes
Posted: 19 Jul 2008, 07:50

hi

I've upgraded my skype a few days ago and since then bought Pamela Pro, installed it after making sure that any previous versions were removed.I installed the activation key but I can only get a recording for 15 minutes.

Help appreciated

Alex

[Technical Support] recorded calls displayed, play icon grayed

info@pamela-systems.com (Tilberian) — Sat, 19 Jul 2008 05:24:17 GMT

Author: Tilberian
Post subject: recorded calls displayed, play icon grayed
Posted: 19 Jul 2008, 07:24

I have five calls recorded. The three from this week work fine. The two from about a month ago still appear on the list but when I highlight them, the play icon is grayed. WTF?

[Technical Support] Monitoring Audio quality during recording

info@pamela-systems.com (BD) — Sat, 19 Jul 2008 04:56:27 GMT

Author: BD
Post subject: Monitoring Audio quality during recording
Posted: 19 Jul 2008, 06:56

Hi there,
I was wondering if there is a way to monitor the recording level for pamela while I'm recording my podcast? I notice there's a volume on my skype program, but it's usually all the way up. I have about 3 callers on the line when I record my podcast and in post production I have to boost the audio a bunch. I was just wondering if there was a way to set the levels before the recording.

Thanks,
BD

[Technical Support] Pamela Deleted

info@pamela-systems.com (edovett) — Sat, 19 Jul 2008 04:26:33 GMT

Author: edovett
Post subject: Pamela Deleted
Posted: 19 Jul 2008, 06:26

HELP!!! Made a bad mistake and DELETED the bundled Pamela app with Skype. I no longer have either Pamela or the Version of Skype it came with since I upgraded. Then I deleted pamela just prior to purchasing the activation code. After realizing this I tried to do another download of Pamela, but the activation code is not valid in that!!!

I need a new activation code or a new install of the Pamela I once had.

Why did I delete? The website said delete prior to the new install, but I deleted prior to the activation code purchase.

I paid $25 via pay pal and an initial email to support solved nothing!!! Please make good on this Pameal Pro purchase!

Thanks,
Ed Ovett, podcaster

[Technical Support] Upgrading to unlimeted Pam recording ?

info@pamela-systems.com (Cozmoss) — Sat, 19 Jul 2008 02:10:10 GMT

Author: Cozmoss
Post subject: Upgrading to unlimeted Pam recording ?
Posted: 19 Jul 2008, 04:10

I sighned up for a 30 day trial just yesterday, It would not record my calls? I configured It correctly "I think" I have noe reinstalled the 15 minute pam, can anyone explaine "In laymans terms" When I purchase unlimeted recording, How do I get It to record ?

[Technical Support] How long before a response to a ticket?

info@pamela-systems.com (Guest) — Sat, 19 Jul 2008 01:04:12 GMT

Author: Guest
Post subject: How long before a response to a ticket?
Posted: 19 Jul 2008, 03:04

What is the expected wait time on a ticket?

What is the status of video recording in Pamela? It seems like it has been a long time since it was broken.

Is there any version that I can get of pamela where video recording does work?

[Allgemeine Diskussion] Pamela Call nimmt das Video nicht auf

info@pamela-systems.com (Gastbesucher) — Fri, 18 Jul 2008 22:17:11 GMT

Author: Gastbesucher
Post subject: Pamela Call nimmt das Video nicht auf
Posted: 19 Jul 2008, 00:17

Hallo zusammen!

Ich habe mir die neueste Version des Pamela Call Recorders Professional heruntergeladen.
Leider kann ich damit kein Video über Skype aufnehmen. Es wird zwar gemeldet, dass die Aufnahme gestartet wird, aber am Ende wurde nichts gespeichert. Manchmal nimmt er den Ton auf aber auch nicht immer. Die Verbindung zu Skype hat er hergestellt...
Woran kann das liegen (am VCL-Player?)?
Es wäre schön, wenn mir jemand helfen könnte !

[Technical Support] features in Pamela

info@pamela-systems.com (Daniel) — Fri, 18 Jul 2008 21:21:28 GMT

Author: Daniel
Post subject: features in Pamela
Posted: 18 Jul 2008, 23:21

I went thru the Pamela-systems web site and I'm still confused.
On the products page I see a very long list of features but on the download page
I see a much shorter list with different features. And then there is a Pamela for skype.
Which features will I get when using Pamela with skype inside media center?
Is the call recorder a part of Pamela or it's another application that interfaces with Pamela?

Daniel

[General discussion] Re: call transfer/business edition

info@pamela-systems.com (DickS) — Fri, 18 Jul 2008 20:57:49 GMT

Author: DickS
Post subject: Re: call transfer/business edition
Posted: 18 Jul 2008, 22:57

Hi,

This is not possible at the moment but an interesting feature .

[Technical Support] Recording starts 1 minute after it supposed to.

info@pamela-systems.com (Jacek) — Fri, 18 Jul 2008 18:59:30 GMT

Author: Jacek
Post subject: Recording starts 1 minute after it supposed to.
Posted: 18 Jul 2008, 20:59

Is there any reason why recording starts delayed at about 1 minute.
Playing files and overall responce of my pamela pro is very slow. I have 2GB RAM Core2Duo 1.8GHZ processor and VISTA BUSINESS.

Any help appreciated

[Technical Support] Remote Desktop Audio

info@pamela-systems.com (di11on) — Fri, 18 Jul 2008 18:39:59 GMT

Author: di11on
Post subject: Remote Desktop Audio
Posted: 18 Jul 2008, 20:39

Hi,

I've successfully installed the trial version of Pamela Professional. It's great being able to have seperate greetings for each SkypeIn number.

From time to time, I want to be able to access Pamela via a remote desktop connection. This works fine except that when I try to play a voicemail, the sound doesn't transfer to the client machine. This is wierd since if I locate the file in the voicemsg folder and play it using media player, I hear it fine. All other sounds are being transferred to the client machine. Only when I try to play a message from within Pamela does it not work.

I've tried setting the sound ouput in sound settings as Windows Sound Mapper and as the explicit source (rear audio output).

Any help would be greatly appreciated.

Regards,

Di11on

[General discussion] Re: How do you edit your personalization

info@pamela-systems.com (DickS) — Fri, 18 Jul 2008 16:59:58 GMT

Author: DickS
Post subject: Re: How do you edit your personalization
Posted: 18 Jul 2008, 18:59

Hi TK,

You can't as this data is read from the users Skype profile settings. Some people do not set a country and/or language in their Skype profile, so it's empty.

Perhaps there should be an option to set this manually in Pamela?