Pamela for Skype FAQ

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• Is MP3 supported in Pamela Call Recorder?
  Yes, as of Pamela Call Recorder 2.5.0.6 we have added native MP3 recording. This means that by default Pamela will save all recordings (voicemail, call recordings, etc.) ...
• Installation instructions
  Click on the Tools menu in Skype 3.0 and then select "Extras". You will see the Pamela Call Recorder in the list.Note that if you ...
• I want to install Pamela but the "Do More" menu in Skype is greyed out
  The reason can be that you have unchecked the "Install Extras Manager" from the Skype advanced installation options. This means the Extras Manager is not ...
• Is Pamela Call Recorder upgraded?
  Yes, we will actively publish bugfixes and new versions. Upgrades are managed by the Skype system and allow us to publish new releases which you ...
• I have a problem, where do I get support?
  Support is provided via the FAQ pages and via our forum where you may post questions which will be answered by the moderators and the ...
• I record a Skypecast and recording stops after a few minutes. The file does not show up in the list. Why is this and how do I fix it?
  This is related to a bug in the Skype API (through which Pamela and Skype communicate). You will notice that Pamela 3.0 and Pamela Call Recorder ...
• Is there a separate website for Pamela Call Recorder as I can not finnd much about it on the main Pamela site?
  Yes, there is a separate site at www.pamcorder.com. A while back we decided it is best to have a separate site with information specific to ...
• Is it legal to record calls with Pamela?
  Pamela for Skype software is not intended and should not be used for illegal or infringing purposes, such as the illegal copying or sharing of copyrighted materials. ...
• Is there a Pamela version available for Apple Macintosh and/or Linux?
  Pamela currently only supports Vista, XP and W2K.We are looking into porting Pamela to Apple Macintosh and Linux, but currently don't have the resoures available ...
• I have a problem, what are my support options?
  For Pamela Basic and the Pamela Call Recorder we offer following support options:FAQ (this system)Forum. Click here to openFor the pay products Pamela Standard/Professional and ...
• I'd like Pamela to play voice messages through a different sound device then the one I use in Skype.
  Go to the main screen of Pamela and choose Tools -> Options -> Sound. There you will see the audio devices that Pamela can use for microphone ...
• I record a Skypecast and recording stops after a few minutes. The file does not show up in the list. Why is this and how do I fix it?
  This is related to a bug in the Skype API (through which Pamela and Skype communicate). You will notice that Pamela 3.0 and Pamela Call Recorder ...
• I can't get email forwarding to work with Googlemail/Gmail. What am I doing wrong?
  Applies to: Pamela versions prior to 3.5Due to an issue with Gmail servers and the way we implemented SSL (Secure Socket Layer), Pamela versions before ...
• I use Comcast and Pamela will not record and my Skype calls are not working. What is wrong?
  There seems to be a network issue with Comcast and Skype. It is not confirmed, but you should read this blog on the topic.This would ...
• I want to have a separate voicemail greeting message for each of my SkypeIn numbers. How do I do that?
  Required: Pamela Professional or BusinessOpen the options in Pamela and click on "Voice messaging" and then on "SkypeIn". The window appears as below.First enable the ...
• I want to add my SkypeIn number(s) so I can set voicemail messages for each, but Pamela won't accept them.
  When you enter phone numbers in Pamela (or Skype), these must have international format.For example, 030-2345677 will not work, you must enter this as +49 ...
• I have bought one license of Pamela and want to install on all PCs in my company. Is that allowed?
  Pamela is licensed on a per user model and requires a license for each user in your company. We offer special bulk purchase packs with built in ...
• I lost my activation code, how can I retrieve it?
  To retrieve your lost activation code we have a self service that will send you an email with your activation code. Click here. ...
• I bought an activation key, how do I now register Pamela?
  After you puchased an activation key from our store, you will receive an email with a link to the webpage that will show you your ...
• I bought a license but did not get an email with my activation code.
  This can happen if the email with activation details that was sent to you ended up in the junk mail folder, got deleted or blocked ...
• Is my Pamela activation number valid only for the current release?
  No, when you purchase a license for Pamela then this activation code is valid for all previous, current and future releases of Pamela.Note that the ...
• Is the license fee an annual fee?
  No, the license fee is a one time purchase. No additional cost is involved.This includes unlimited free future updates and free support via our helpdesk. ...
• Is there any functional limitation during the trial period?
  No, there is no functional limitations during a Pamela trial period.For instance Pamela Professional has unlimited call recording and all other functions work the same ...