Pamela for Skype FAQ

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• Why should I upgrade to Pamela Professional?
  By upgrading to Pamela Professional or Business you will receive additional advantages.No limitationsThe call recording has no time limitation. In addition you can also record ...
• What is the difference between Pamela Call Recorder and the main Pamela versions?
  The main difference is that the Pamela Call Recorder (PCR) is available via Skype 3.0 Extras Manager only.It also provides only a subset of functionality ...
• When I am recording a call only one side is being recorded. Why is that?
  Skype v3 introduced a new method to record Skype audio. This method uses TCP/IP which is the same protocol used by your web brower and other internet ...
• When recording a call or video the voices overlap and are not in sync. How do I fix that?
  This is an issue that originates in Skype and which has been fixed in the new Skype 4.0 version.Skype 4.0 contains a fix for audio ...
• When I record with Pamela there is voice overlap and the left and right channel are not in sync
  The new Skype 4.0 contains the fix for audio de-sync bug during a call. In some situations the Skype audio would loose time sync and ...
• Why was Pamela developed and what are the advantages?
  Pamela for Skype was developed mainly for two reasons:1. To take care of some of the Skype annoyances2. To enhance the basic functionality of Skype ...
• Why is this application called Pamela?
  This is a bit of a special story. Back in 2004 when we started thinking about an add-on for Skype we actually did not have ...
• What are the new features in Pamela 4.0?
  We have added following functions to Pamela 4.0.Copy Skype Voicemail to local fileComplete new audio engine (OGG built in + local codec sensing)Ability to search ...
• What/who is Pamela-Systems?
  Pamela-Systems started in December 2004 with the development of a productivity enhancement tool called Pamela. Version 1.0 was launched on February 16, 2005. Since then ...
• Where to download previous Pamela versions?
  We have created a special webpage where you can download any previous Pamela version. Currently we have following versions available:Pamela 1.38, 2.0 and 2.5. For ...
• When I change the language of Pamela, my chat message text is not changed. Why is this?
  This is because some people have customized chat messages defined and these would then be gone once you change the language. Not so nice we thought! So ...
• When I record a call with Pamela, all of a sudden the sound is gone. What is happening?
  This is most likely caused by the wrong device settings in Pamela (see Options -> Sound). If the devices are not correctly set, and a call recording ...
• Why is an away text message only sent once?
  Imagine two people with Pamela with this feature on, there would be non-stop answering and sending of the text message. To prevent this, Pamela sends only one ...
• When I am recording a call only one side is being recorded. Why is that?
  Skype v3 introduced a new method to record Skype audio. This method uses TCP/IP which is the same protocol used by your web brower and other internet ...
• Why does it say "mono" in sound options when in call recording "stereo" is checked?
  Because mono is main the main format and the stereo option is accepted ONLY for call recoridng. Because of this Pamela does not change the ...
• Why can I only select 24 and 32 bit MP3 encoding in the sound options?
  The reason is that the WIndows MP3 codec does not provide more options. Also the available KHz rates are limited. Pamela reads these settings from ...
• When recording a call or video the voices overlap and are not in sync. How do I fix that?
  This is an issue that originates in Skype and which has been fixed in the new Skype 4.0 version.Skype 4.0 contains a fix for audio ...
• What is the best codec to record Skype video?
  We recommend you install the DivX codec to record as it offers best compression and quality. If you don't have DivX installed, download it for free from DivX.com ...
• When I record with Pamela there is voice overlap and the left and right channel are not in sync
  The new Skype 4.0 contains the fix for audio de-sync bug during a call. In some situations the Skype audio would loose time sync and ...
• When I buy a license is the code tied to my Skype account?
  No, the Pamela license code is independant of your Skype account name.However, as the code needs to be activated on your system it is only ...
• Where can I download previous Pamela releases?
  We have archived all previous releases.Note: Your license key will work with any of these releases (same version is required).Click here for the download page. ...
• When I buy an activation code will recordings made with the trial version be safe?
  Yes, you enter a purchased activation code in the existing application without needing to install a new Pamela version. This way the version is converted ...